*** I never really got back to most of these posts. Now days I might just talk about Azure AD ***

I have been thinking about iDM tool deployment and have started to think about a benefit that could be unrealised while we think about synchronising connected systems. We could reduce Service Desk calls for Password Synch and Resets and save the licencing costs of the iDM solution on the front end. Gartner says

The two most frequent call types are how-to requests (how to access or operate IT resources) and password reset (establishing or regaining the privilege to access IT resources). Because password problems make up 20 percent to 30 percent of all IT service desk volume, with most of those issues resolvable by password reset tools, automating this function can save organizations the costs of supporting this type of request.

I want to talk about Password Self Service, Password Synchronisation and Enterprise Single Sign On. I’ll tackle these topics before going on to more complicated iDM topics so let’s learn about Passwords yay!!